Automating lead qualification for a SaaS startup
AI-Powered Customer Support for a Growing E-Commerce Brand
A rapidly scaling e-commerce brand faced customer service bottlenecks during peak sales seasons. Sadewa implemented an AI-powered support agent to handle routine inquiries, provide instant responses, and free up human agents to focus on complex cases.
Overwhelmed Support Team & Slow Response Times
The client’s customer support team was overloaded with repetitive queries like order status, returns, and product availability. Delays in response times were leading to lower customer satisfaction scores and a spike in support costs during high-demand periods.
How can we deliver instant, 24/7 customer support without overloading our team or increasing costs?
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SOLUTIONS
24/7 AI Support Agent with Smart Query Handling
We developed an AI-powered support agent that:
Handled common queries instantly through chat and email.
Integrated with the e-commerce platform for real-time order updates.
Escalated complex issues to human agents with full conversation history.
Continuously improved through machine learning based on customer interactions.
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RESULTS
Faster, Smarter, and More Satisfying Customer Support
After launch, the client saw a dramatic reduction in response times and improved customer experience while reducing operational costs.
60%
Faster response times
35%
Increase in revenue
25%
Support cost reduction
Best AI Agency we've worked with! Fast response and always up to any changes. They also have a perfect client onboarding system that makes everything smooth!
Jarwo Kwat
CMO of Batavia
